Orders

BiblioBliss.com is a web-order business. Orders can be placed through our website 24 hours/day, 7 days/week at www.bibliobliss.com

If you place your order through our web-site, we recommend that you print a copy of your order for your records. Confirmation of your web-order will be made by us to you via e-mail.

Using Your Credit Card On The Net

BiblioBliss.com accepts payment by credit card only. We do not accept cash or checks. We do not ship COD. Using your credit card to make a purchase from our site is a safe transaction. Our secure server software is of the highest caliber for safeguarding e-commerce transactions. It encrypts your personal data so that your name, address, and credit card number cannot be deciphered as they travel over the internet. Once we receive your payment information, it is removed immediately from our server and stored securely off-line.

Communicating With Us

1. Customer comments can be sent to us by:
   e-mail at contactus@bibliobliss.com

2. Order inquiries can be sent to us by:
   e-mail at myorder@bibliobliss.com
   

General Shipping Information

To give you the lowest shipping costs with the fastest delivery time:

1. We ship all Ground orders via United Parcel Service because UPS Ground rates are far lower than USPS Priority rates.
2. We ship all Next Day Express orders via the United States Postal Service because USPS Express rates are far lower that UPS Next Day rates.
3. We also ship APO/FPO

1. UPS Ground Shipping: once shipped, your package usually arrives within 5 business days.
2. USPS Next Day Express Shipping: once shipped, your package usually arrives within 24 hours.
3. APO/FPO Shipping: once shipped, delivery time is dependant upon the destination. There is no way to expedite this.

Every Express package receives a Tracking Number that we send to every gift-giver via e-mail. By logging onto the United States Postal Service's web-site at , gift-givers & gift-getters can determine a package's departure time from USPS and delivery time to the final destination.

APO/FPO packages can be tracked if sent by registered mail.

When you place an order, we make every effort to ship your order ASAP. Sometimes, due to excessive demand, we have to delay shipping. Whenever your shipping date exceeds more than 5 days, we notify you by e-mail and give you a revised date. Unless you cancel the order within 24 hours via a reply e-mail, we ship your order as specified.

Information Accuracy

Please make sure that gift-getter addresses are accurate. We cannot assume responsibility for merchandise shipped to a wrong address. In addition, please think about the security of your gift's final destination. When a person-to-person delivery attempt is unsuccessful, all packages to homes are left unattended and all packages to apartments are left at the main office. If there is any chance that an unattended package might be stolen or harmed, please select the ordering option that instructs us to return the package to the courier. If you are sending your gift to the gift-getter, you can minimize delivery problems and allay fears related to an unexpected package by telling the gift recipient to "expect the delivery of a special package."

How To Handle The Late Arrival Of A Gift

When the late arrival of a gift is unavoidable because the order was "last minute" or inventory has flown off our shelves faster than expected, BiblioBliss has a solution that benefits everyone. First, whatever the cause, BiblioBliss always informs the gift-getter that we are to blame. Second, to convey this to the gift-getter, BiblioBliss uses an Apology Envelope. After we design and print your card, we place it in an envelope that features an apologetic quatrain on the front. This poetic stanza not only admits our delay, but also assures that your reputation as a thoughtful and timely gift-giver is never jeopardized.

Many of our customers actually prefer this approach because it has several hidden advantages :

1. It absolves you of all responsibility in getting the gift to the gift-getter on time.
2. It allows you to send the gift you really want to give even when you know it's going to arrive late.
3. By arriving late, the gift doesn't become another present in the pile. Instead, it's an unexpected surprise that's opened and appreciated without distractions.
4. It makes sending anything by costly Express Mail unnecessary.

1. your name & phone number
2. the gift-getter's name & address
3. the name of the Contained Experience that you're sending to this person

   
   Shipping Chocolate

   When shipping to warm or hot climates, all chocolate products are shipped with cold-packs. Although this prevents melting during transit, the cold-packs cannot prevent deterioration of chocolate if the package is left outside for any period of time. As a result, we strongly urge customers to choose one of our delivery recommendations so this problem is prevented. If you want the gift delivered to your address so you can personally give it, consider one of these options:

   1. Note the time of day that your UPS driver arrives and arrange for someone to take in your package.
   2. Leave a note asking the courier to hold the package for later pick-up by you.
   3. Have the package delivered to you at your workplace.

   An additional option that seems to work well for many customers is to have the package delivered to the gift-getter at his/her place of work. Receiving and opening a gift at work with curious coworkers gathered round heightens the experience and makes the gift-getter feel even more special. In the rare situation when none of these options are possible, you should alert the gift-getter to expect a perishable package and suggest that he/she implement one of the above suggestions.

   
   Hardback Versus Softback

   Most of our books are hardback, however in some Contained Experiences, we do use softback books. This occurs when the book is published exclusively as a softback, when the book is to be used as a workbook, or when the weight of the hardback makes the shipping fee exorbitant.

   
   Returns

   If you are not satisfied with a purchase, please return it to us:

   1. within 30 days
   2. in unused condition
   3. packed as it was received
   4. with same shipping materials
   5. with all paperwork
   6. with a tracking number

   Send a return by United Parcel Service to:

   BiblioBliss.com, Inc.
   113 North Washington Street
   PMB-365
   Rockville MD 20850

   As soon as we receive your return, you will receive a full refund on the cost of the Contained Experience.

   "Make You Own" orders are non-returnable and non-cancelable.

   
   Self-Gifting

   One aspect of gift-giving that might surprise you is that a sizable percentage of gift purchases are made by individuals buying items for themselves. As the pace and demands of life increase and personal time dwindles, many people are deriving stress relief and pleasure from purchases they know they'll enjoy and aren't likely to receive from others (who are also living harried lives). So, don't be reticent about rewarding yourself. If you've seen a Contained Experience that you find enticing, buy it. Always doing for others more than justifies you doing something special for yourself.

   
   Customer Privacy

   BiblioBliss.com does not rent or sell customer data, so phone/fax numbers, addresses, & e-mail addresses of gift-givers & gift-getters remain private. In addition, gift-giver buying profiles are not tracked and sold.

   
   Corporate Gift-Giving

   Volume discount pricing is available to businesses seeking to commend valued employees and thank important clients. To find out more, send an e-mail inquiry to contactus@bibliobliss.com

   
   Inquiries By Vendors

   We welcome e-mails and catalogs by mail from merchandise reps. If you think you have a product that might make BiblioBliss.com even better, please contact us. We're always prowling for product especially if it's unique and hasn't saturated the open market. Send inquiries to: contactus@bibliobliss.com

   
   Quotes And Attribution

   In compliance with federal copyright law, the quotes used in our cards are those that have exceeded term protection and are now part of the public domain. The use of quotes without attribution of author and work constitutes plagiarism. Every quote that appears on a BiblioBliss card, therefore, identifies the author and the title of the work within which it appears. To safeguard the intellectual copyright of our Card Creation System, we do not disclose author and title data on our web-site. We do, however, remind visitors of the obligation of attribution and the legal protection BiblioBliss.com is afforded in regards to our suggested inside messages and their illegal use. The copying of our quotes and messages for personal use or resale is illegal. Should cards with these quotes and inside messages appear in the retail market, the retailer will be prosecuted to the full extent of the law.